1. Introduction Maple Lawn & Snow (“Company”, “we”, “us”, “our”) is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), applicable Ontario legislation, and other relevant Canadian privacy laws.
By accessing our website, submitting personal information, or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
2. Business Information
- Business Name: Maple Lawn & Snow
- Location: Vaughan, Ontario, Canada
- Service Area: Ontario only
3. Scope of Application This Privacy Policy applies to all personal information collected through our website, contact and quote forms, phone calls, SMS messages, emails, service agreements, invoices, payment processing systems, marketing platforms, and any other interactions with Maple Lawn & Snow.
4. Personal Information Collected We collect personal information including, but not limited to: name, email address, phone number, property and billing address, service details, payment-related information (processed by third-party providers), communication records, IP address, device information, cookies, and website usage data. Your personal and mobile information, including SMS data, will never be shared with third parties for marketing purposes under any circumstances.
5. Methods of Collection Personal information is collected directly from you when you submit forms, request quotes, communicate by phone, email, or SMS, schedule services, make payments, or otherwise interact with us. Limited information may be collected automatically through cookies and analytics tools.
6. Purpose of Collection Your personal information is used solely for delivering requested services and communications. This includes providing lawn care, snow removal, and salting services; preparing quotes and service agreements; scheduling and completing services; processing payments; communicating service updates; improving operations; and complying with legal and regulatory requirements.
7. Consent By providing personal information to Maple Lawn & Snow, you consent to its collection, use, and disclosure as outlined in this policy. Notably, your personal and mobile information, including SMS data, will never be transferred, shared, or disclosed to external organizations, even with your consent.
8. Cookies and Tracking Technologies Our website uses cookies and similar technologies to analyze traffic, enhance functionality, improve user experience, and support marketing and advertising efforts. You may disable cookies through your browser settings; however, certain features may not function properly.
9. Disclosure to Third Parties We do not sell or rent personal information. Your data will never be shared with third parties for marketing purposes. We do not transfer, share, or disclose your data to external organizations, regardless of user consent. Disclosure is limited only to trusted third parties necessary to perform requested services, including payment processors, communication platforms, call-tracking services, IT providers, and legal or regulatory authorities when required by law.
10. Data Storage and Security We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. While we take appropriate measures, no security system can be guaranteed to be completely secure.
11. Retention Personal information is retained only as long as necessary to fulfill the purposes for which it was collected, to meet legal and tax obligations, and to resolve disputes. Information is securely destroyed or anonymized when no longer required.
12. Access and Correction You have the right to request access to your personal information and to request corrections where information is inaccurate or incomplete, subject to applicable legal requirements.
13. Opt-Out Instructions for SMS Communications If you wish to opt out of future SMS communications, please follow the instructions included in each message or reply with the designated opt-out keyword as specified. For questions or concerns regarding your data or messaging practices, please contact the message sender directly using the contact information provided in the message.
14. Children’s Privacy Our services and website are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors.
15. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Changes will be effective upon posting to our website with a revised date.
16. Contact Information For questions, requests, or concerns regarding this Privacy Policy, please contact Maple Lawn & Snow, Vaughan, Ontario, Canada.